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KEYWORD "The Property Redress Scheme" - 51 RESULTS
Estate agency complaints and payouts on the rise

Agents faced more complaints and paid out higher levels of redress last year, industry data shows. Annual figures from the Property Redress...

18 March 2024

From: Breaking News

Misleading information is No. 1 complaint, says PRS boss

Despite the announcements, the publicity, the guidance and the acres of website information, the most common complaint surrounding house sales is...

14 October 2023

From: Features

Doorsteps among collapsed agents ejected from redress scheme

Eight agents were excluded from The Property Ombudsman (TPO) scheme during the first quarter of 2023 including collapsed online brand Doorsteps for...

06 April 2023

From: Breaking News

Redress scheme unveils new member panel

The Property Redress Scheme (PRS) has formed a new member panel that will be chaired by senior industry figure Eric Walker. The...

12 January 2023

From: Breaking News

Property Natter - day in the life of a NTSELAT policy manager

Given their leading role in the recent upfront information revolution, interest in the work of the National Trading Standards Estate &...

05 November 2022

From: Features

Property Redress Scheme names advisory panel members

The Property Redress Scheme (PRS) has named the members of its new advisory panel. It will replace the PRS Advisory Council and...

25 October 2022

From: Breaking News

Problems setting up a client account? Here's what to do

Over the last few months, The Letting Partnership has seen an increase in calls from agents who are struggling to open...

22 October 2022

From: Features

Property Redress Scheme unveils plans for new advisory panel

The Property Redress Scheme (PRS) is putting together an advisory panel to improve governance, accountability and sector representation when formulating policies. It...

12 July 2022

From: Breaking News

New material information rules will benefit consumers and agents

Millions of people use online property portals every year to conduct their property search, whether it be for sales or for...

11 May 2022

From: Features

Agents back licensing schemes in 'optimistic' industry survey

Agents remain positive about the prospects for their business and the property market despite talk of slowing house price growth and...

05 May 2022

From: Breaking News

Property Natter – the who’s who of the industry

The property industry is fortunate in including many great people, doing great work across a range of businesses – from traditional agency...

30 April 2022

From: Features

Estate agent complaints rise but fewer are upheld

The number of complaints about estate and letting agents increased last year but fewer gripes were upheld. Data based on members of...

27 April 2022

From: Breaking News

Reform of properties listings welcomed by industry leaders

Industry figures have come out in favour of the long-term programme of new compulsory information to be contained on property listings. From...

22 February 2022

From: Breaking News

Pressure builds for agents to be licensed with mandatory training

Pressure appears to be building for the recommendations of the Regulation of Property Agents working party finally to be implemented. It’s now...

26 October 2021

From: Breaking News

Have tenants in arrears? You need to be aware of this new law

From 4 May 2021, your agency could be blocked from charging late fees, compounding interest on missing rent and taking any...

20 March 2021

From: Features

Scam Alert! Fake agent lists on Zoopla and joins redress scheme

A high-profile London agency is asking the police and property industry bodies including Trading Standards to investigate a fake company posing under...

19 February 2021

From: Breaking News

Countrywide and Foxtons back new scheme to speed conveyancing

Countrywide and Foxtons have thrown their weight behind an idea to identify every single UK residential property with a unique number. The...

13 January 2021

From: Breaking News

Banking barriers for start-ups and how to overcome them

Start-up letting agents looking to enter the market are finding it increasingly difficult to set up in business as banks point...

19 December 2020

From: Features

Mandatory qualifications for agents “within two or three years”

The mandatory qualifications expected of agents have not been forgotten and will come into effect in two or three years. That’s the...

29 October 2020

From: Breaking News

Landlords - shout louder about the good you’re doing!

We all know what the problem is, but what’s the solution? The problem is that landlords, thinking they offer a valuable service...

03 October 2020

From: Features

Agents, conveyancers and movers pledge greater sales transparency

The cross-sector group looking at reforming the sales process has agreed a new pledge which it says introduces greater transparency for...

25 September 2020

From: Breaking News

Big rise in complaints to fast-growing Property Redress Scheme

There’s been a very large rise in the number of complaints submitted by consumers to the Property Redress Scheme. This is partly...

29 July 2020

From: Breaking News

Code of Practice marks welcome progress for RoPA recommendations

Earlier this month, it was revealed that property industry bodies have joined a new Code of Practice Steering Group to enact...

25 July 2020

From: Features

Agents Beware: Mandatory disclosure of referral fees still a possibility

It is possible that agents and their business partners in the conveyancing, mortgage and survey industries could be obliged to have...

29 January 2020

From: Breaking News

Future of referral fees may be revealed at upcoming conference

The annual conference of the National Association of Estate Agents takes place on February 27 - the date when the future...

21 January 2020

From: Breaking News

Agents warned to be in a redress scheme for ALL aspects of their work

Estate and letting agents are being urged to check that they are signed up with an approved redress scheme that covers...

25 July 2019

From: Breaking News

Flurry of new laws and regulations to come, whoever is Prime Minister

The head of the Property Redress Scheme is urging agents to prepare for yet more regulation and legislation changes likely to...

28 May 2019

From: Breaking News

Property Redress Scheme adds 1,750 members after redress shake-out

The Property Redress Scheme says it’s recruited another 1,750 members following the shake-out last week when one of its rival redress...

13 August 2018

From: Breaking News

Redress scheme admits some agents may have missed 'quit' deadline

The redress scheme which formally quit the housing sector admits some estate agencies may have missed its deadline - and are thus...

07 August 2018

From: Breaking News

Government reminds agents there are just two redress schemes now

The government has revised its guidance to agents over redress schemes - amending it to take account of the fact that...

06 August 2018

From: Breaking News

Trading Standards warns agents they must switch to valid redress scheme soon

The National Trading Standards Estate Agency Team has this morning issued a warning to agents that they must be signed up to...

19 July 2018

From: Breaking News

Big rise in complaints to Property Redress Scheme ombudsman service

The Property Redress Scheme - one of the three government-approved redress schemes handling complaints about sales and lettings agents - has...

13 April 2018

From: Breaking News

Ombudsmen get ready to slug it out for dominance

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

17 March 2018

From: Features

Shock as Ombudsman stops handling agency complaints - for now

One of the three government-approved redress schemes for estate and letting agents says it’s quitting the sector this year - but...

06 February 2018

From: Breaking News

Government to consult on a single Ombudsman across all housing issues

The government says it is going to look at “bold options” to improve consumer redress across all aspects of housing -...

30 November 2017

From: Breaking News

Redress schemes working together to drive out 'poor practice'

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

07 June 2017

From: Breaking News

'Quick buy' company cleared of breaching advertising code

The Advertising Standards Authority has given the green light to an circular which provoked complaints suggesting it deliberately did not appear...

05 April 2017

From: Breaking News

Independence may be the undoing of the Independents

The story of the week has been the first steps of a trade body to represent independent estate agents - as...

21 January 2017

From: Features

Portal Juggling: new software shows agents de-listing/re-listing properties

New software has been devised which can allow users to identify individual properties that have been ‘portal juggled’ - de-listed and...

19 December 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

Ombudsman revises Codes of Practice to address portal juggling

The Property Ombudsman scheme (TPO) has announced that it will be issuing updated versions of all its Codes of Practice on...

27 September 2016

From: Breaking News

PRS redress scheme signs up 5,000th member after two years

The Property Redress Scheme, one of three official redress schemes for the sales and lettings sector, has now signed its 5,000th...

18 August 2016

From: Breaking News

Time to stick it up: Agents still not complying with transparency law

Running a business is not easy, but sometimes it becomes harder because we are expected to modify our behaviour due to...

20 May 2016

From: Features

Property Redress Scheme announces first workshop for agents

One of the three approved Ombusdman-style operators, the Property Redress Scheme, is to hold its first agents’ workshop in March. The morning...

26 January 2016

From: Breaking News

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

Could you be risking a fine?

There are a number of fairly recent regulations that agents need to comply with. One of them, now just over a year...

18 December 2015

From: Features

Sheffield: an example of how a local authority can enforce compliance

It’s been nearly a year since all lettings and property management agents have been legally required to join a redress scheme...

25 September 2015

From: Features

PRS Announce Partnership with Small Claims Mediation

The Property Redress Scheme (PRS) is delighted to announce their partnership with the award winning mediation provider, Small Claims Mediation (SCM) The...

11 June 2015

From: Sponsored Content

Fee disclosure: Are you ready for an inspection?

Earlier this week we passed the official deadline for letting agents to fully publicise their fees as well as providing evidence of...

29 May 2015

From: Features

Deposits row: Agent may switch redress scheme

The Brian Cox estate agency, at the centre of a weekend newspaper allegation about £2,000 deposits from buyers, has strongly defended...

12 May 2015

From: Breaking News

Rival redress schemes report increased business

Two rival redress schemes applying to sales and lettings agents are claiming increased business.  A press release from the Property Redress Scheme...

30 April 2015

From: Breaking News

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